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  • Transition from Staff to Management: Tools for a New Leader  

    The program discusses the differences between managing and leading a staff, and how leaders can effectively communicate with staff and peers. By the end of this program, the participant should be able to: 1. Define a management role versus a leadership role. 2. Explain leadership qualities needed to move into a leadership role. 3. Desc

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  • Impacting Organizational Change: Medication Error Elimination  

    This program discusses methods to impact organizational change, with a focus on medication error elimination. Goals of successful change management and how to accomplish them are reviewed. This applies to individuals and organizations or facilities with many staff, as well as those with just a few staff. Developing change resiliency sk

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  • Communicate Clearly and Convincingly  

    The ability to think rapidly on your feet and speak persuasively and intelligently is a skill most people want to develop. This course was developed for healthcare professionals who would like to communicate clearly and convincingly. Learn to express yourself admirably in any situation, and learn how to say what you mean.   By the

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  • Leadership at the Point of Care: Every Nurse Is a Leader  

    Healthcare organizations face a myriad of challenges, the most significant of which is the need to transform the way patients receive quality, cost-effective care in the future. Having input from those who provide hands-on care is a vital part of this paradigm shift. In today’s complex care delivery systems and fast-changing environm

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  • Technology Impact on Communication  

    This program addresses many of the personal and social perils and pitfalls that have resulted as society’s dependence on technology-based devices increases. By the end of this program, the participant should be able to: 1. Describe the changing landscape of today’s technological world. 2. Discuss the signs and symptoms of digital t

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  • Presentation Skills: Captivate and Educate Your Audience  

    The study of how to give effective speeches dates back to ancient Greece. Around 350 B.C., Aristotle wrote his famous Rhetoric, considered one of the finest formal books on the subject. Now, 2300 years later, we are still struggling with the same problems that the Greeks encountered and that speakers have grappled with throughout the a

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  • Critical Thinking-Strategies for Decision Making  

    We live and work in a world of ever-accelerating change, where information is multiplying exponentially and job requirements are constantly shifting. More than ever, we must be able to reasonably challenge "standard operating procedure" or workflow processes. Faced with frequent choices about strategy and direction, health care employe

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  • Information Overload: Find, Filter and Focus on What’s Important  

    Every day in the healthcare environment, you are bombarded with information. The information you need (and even some we don't need) comes faster and in more formats than ever before. It's no wonder many are living with information anxiety. By the end of this program, the participant should be able to: 1. Identify different types of inf

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  • Alarm Fatigue - Overview and Trends  

    Our world is full of beeps, bleeps, and buzzes – there are alarm tones that remind us a message is waiting. In the healthcare environment, alarms to notify personnel of patient and equipment situations have increased significantly over the last decade. From IV pumps and patient monitors to bed sensors and pneumatic pressure devic

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  • Influencing Nursing Excellence  

    Excellence is what nurses aspire to and what patients expect. When nurses practice at a level of excellence, it helps patients achieve the best possible outcome. How can nurses, individually and collectively, influence nursing practice and the systems they work in to ensure such excellence?  By the end of this program, the partic

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